For any RMA case an RMA ticket is a MUST prior to sending any eligible device our Dubai Offices. Without an RMA ticket the items will not be accepted by Connectiv Logistics

Connectiv HO
119, Entrance B
Al Shafar Investment Building
Interchange 3
Sheikh Zayed Road, Al Quoz,
Dubai, UAE
Tel: +971 (4) 434-7580

Google Map : https://goo.gl/maps/f8mxaRjm7NaLswy8A